Future-proofing and protecting your construction business from both anticipated and unexpected events is more important than ever in the current climate. A vital step in this process is safeguarding against potential disputes and seeking advice early, before they escalate.

The number one rule we advise all of our clients in the construction industry to follow is accurate record keeping. Accurate records often make the difference whether an issue escalates into a full dispute, and if it does, whether a case is won or lost regardless of what actually happened 'on the ground'.

What may seem like a tedious task at the outset will pay dividends should you find yourself facing a dispute, which could be long, laborious and costly further down the line.

Here we share our essential and quick-win guide to keeping records.

Agree on record-keeping up front

Misunderstanding and miscommunication are common roots of any problem and especially in disputes. Make a determined effort to agree on the right records to be kept when negotiating your contract and remember that record requirements differ depending upon the form of contract. Forget hindsight – it’s crucial to recognise the importance of decisions you make at this stage in the event of a dispute later. Not only should you aim to set out the full extent of records required, but also how these will be created and stored, whether that’s in paper or electronic form, the frequency of updates, and the duration for which record keeping will happen from pre-build to post-handover and beyond. Once agreed, actively follow those contractual requirements and ensure that all project team members are aware of their record keeping obligations.

Establish structure – and stick to it

An issue can quickly escalate into a dispute (and potentially an adjudication with its established short timescales) so when it does, gathering evidence from records within a short timeframe is no mean feat. Establish a structure from the beginning to ensure ease of searchability and filtering to find what is relevant and useful in an efficient and timely manner. While there isn’t a one size fits all method, there are many sophisticated document management software tools available. Bear in mind that every file and piece of data may need to live for many years to come, so choose a system that will best accommodate future circumstances, such as office relocations, personnel turnover and governmental policies on the handling and storage of information. Ensure that your record keeping complies with GDPR legislation.

Keep your discipline!

Having complete discipline in maintaining this structure is the logical next top tip. Treat every record as if it were associated to a developing dispute so you can spot gaps and vulnerabilities in the information from a heightened awareness perspective. Arrange regular training sessions to refresh skills and improve the way in which your team logs the records and run spot checks with mock dispute scenarios to ascertain the system is working effectively.

Be clear and concise

Recorded entries should be precise and clear. Regardless of whether the evidence may be used to defend the company as part of a claim or simply for project reports, each type of record will have its own criteria. For instance, a photograph taken on a phone or digital camera will carry a time-stamp and a GPS meta tag but it would be sensible to also manually document the time and geographical location accurately to allow for tech errors and also for easy searching and retrieval. For a site diary or data of a qualitative nature, lose the jargon so that there is no room for misinterpretation or ambiguity. Ensure that you record the reason for the delay. For example, if materials are delayed due to customs hold-ups at the port, ensure that this reason is accurately recorded in the log.

Be utterly transparent

To demonstrate due diligence, apply an ‘around the clock’ mentality to keep all parties to the agreement comprehensively informed. Share records with all agreed parties in real time and ask recipients for both their receipt confirmation and their confirmation that the records are satisfactory to them. If delays occur, take extra care to check in daily – or more regularly – to be transparent and thorough in detailing the impact they will have, both short and long term.

In summary, reaching a swift resolution for claims can lie in meticulously-produced records, starting with basic contract management and outlining the scope of records. Reduce risk by implementing a system based on clarity to simplify the process of locating and retrieving information when required; get buy-in from the whole team so that they are sensitive to the positive or negative consequences; and rectify poor record-keeping at the source through organised control checks and reporting.


About re:build Britain

There are significant challenges for the construction sector in 2021 – but huge opportunities as well. We have launched our re:build Britain campaign to help companies in a number of sectors to navigate the next year, and beyond, successfully. Our key focus sectors will include: construction, built environment, free ports, energy and connectivity & digitalisation.

The campaign is kicking off with construction. There are major risks presented by delay and disruption, including materials shortages, contract disputes and staff shortages, and we are here to help you avoid or mitigate those risks.

However, there are huge opportunities as well – construction will be the beating heart of any economic recovery. Throughout our re:build Britain campaign we will offering grounded and practical advice to make sure your business is in the best possible shape to prosper.

After examining delay and disruption, we will look at risk and regulation, commercial and city, people and skills, modern methods of construction, digitisation and future trends.

We have launched the campaign with an easy-to-read guide to mitigating the effects of delay and disruption, which you can download here.

Alternatively, contact one of our construction experts. We’re here to help.