04 Oct 2023
Finally, 31 July 2023 arrived and FCA's Consumer Duty rules for current products and services took effect. The Consumer Duty has been a long time in the making, and expectations on firms during the implementation period have been high. Firms have had to do so much in the past year that some may be tempted to take their collective feet off the gas, but there's no time to relax. The next stage has started, which will involve FCA looking at all interactions with retail customers through a Consumer Duty lens. The proof of whether firms have got compliance right will be both in the results of their own monitoring and follow-up actions, and in FCA's messages to the industry generally and to specific firms who catch their attention.