Rachel is a partner specialising in legal innovation, change management and process design/implementation often with an Employment law focus. She is part of the Senior Management Team overseeing the Legal Solutions Centre (LSC) based in Plymouth.
Rachel trained with the firm and qualified into the Employment team. She then made the transition to be one of the technical specialists embedded within the LSC. The LSC provides an essential service to the business helping teams deliver the most cost effective solutions to their clients. The team has grown and developed to over 80 paralegals, chartered legal executives, and management information specialists capable of providing support to teams and direct to clients on an ongoing basis for volume projects. 

Rachel's role has grown to include developing solutions outside of an Employment law sphere and she now works across the business and directly with clients implementing new ways of working whether that is by use of technology or by looking for process efficiencies and utilising flexible resources.

As an Employment lawyer, Rachel is experienced in dealing with dispute resolution, policy compliance, reviewing terms and conditions of employment and advising on issues arising from business reorganisations. She drafts and negotiates settlement agreements, handles the full range of Employment Tribunal litigation and delivers client training including on Diversity and Inclusion.


Examples of experience include:
  • Initiating and maintaining a process for monitoring of condition precedent compliance in relation to applications for grant funding (an ongoing service)
  • Designing a cost-effective/time saving solution to keep track of UK divergence from EU legislation post-Brexit. A fixed term service provided for two years
  • Managing the production, issuance and execution of funding scheme documentation on behalf of a lender together with monitoring and reporting key client information. A fixed term service provided for two years
  • Providing consultancy assistance to design a process to review, categorise and prioritise a global client's physical archives; acknowledging retention requirements, and/or preservation notices connected to ongoing litigation
  • Delivering an overflow service for a Bank reviewing proposed customer transactions and their impact on the Bank's security (an ongoing service)
  • Developing an employment tribunal case management system for volume claims, producing all the processes and templates with relevant prompts and automations
  • Implementing a litigation support and bundling service, reviewing and optimising traditional processes and using data to better allocate resources and provide more accurate timescales and budgets
  • Delivering a helpline on behalf of an insurer providing legal advice to its 18,000 policyholders using collaboration software. Managing the paralegals who deal with the initial contact and reporting requirements and supporting lawyers with questions of policy.