If you have a complaint about the advice or service provided then this should first be directed to your usual contact within the team (whose details can be found within your Terms of Engagement Letter). Alternatively, you can register your complaint directly with our Compliance Director at our office address. Full details of Womble Bond Dickinson Wealth Limited's complaints procedure can be found here.
We hope to resolve all complaints amicably, however, should we be unable to resolve any matter, or if you are dissatisfied with our response, you may be able to direct your complaint to the Financial Ombudsman Service (FOS). The FOS is the certified alternative dispute resolution (often referred to as ADR) provider for all firms that are authorised and regulated by the Financial Conduct Authority in the UK. This service is available for all private individuals. Small business, charities and trusts, may also be eligible. Further information can be found at www.financial-ombudsman.org.uk. The Ombudsman can be contacted directly by telephoning 0300 123 9123, in writing to the Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London, E14 9SR or by email to firstname.lastname@example.org.
If we are unable to resolve your complaint, and it relates to a contract we entered into online or by other electronic means, you may be able to submit your complaint to the Financial Ombudsman via the EU "ODR platform". The online dispute resolution (ODR) platform, which is available for cross-border and domestic disputes, is an interactive website offering a single point of entry to consumers and traders seeking to resolve disputes relating to online contracts for goods or services. The website address for the ODR platform is: http://ec.europa.eu/odr.
In the event of Womble Bond Dickinson Wealth Limited being unable to meet its liabilities, you may be entitled to compensation under the Financial Services Compensation Scheme, for details please visit www.fscs.org.uk.