Joined the firm in October 2014 as a key client coordinator within the Legal Solutions Centre (LSC) team. Prior to joining the Firm, Odessa worked for The Cooperative Bank as a Process Analyst, supporting the delivery of change. She therefore has extensive experience in a variety of client-facing and support roles across the financial services and retail industries.

Currently Odessa is involved in the following activities:

  • Creating and analysing regular and ad hoc case management/invoicing reports for several clients, using MatterCentre and Aderant reports
  • Updating case records in Matter Centre for data quality assurance purposes
  • Liaising with stakeholders to ensure matters are being charged in line with the correct rate schedule
  • Reviewing tenders for MI requirements, providing feedback to stakeholders and raising appropriate queries with the (prospective) client
  • Creating and analysing internal billing/time recording reports in order to establish team/individual performance. Presenting analysis in a variety of formats for internal/external audiences
  • Reviewing LSC time recording exception reports, identifying and requesting amendments
  • Reviewing LSC expenses transactions, identifying and requesting amendments
  • Assisting with the development and maintenance of internal/external web content.