No one likes unwanted phone calls, particularly when they involve scam or spam messages. But legal remedies may also weed out necessary and useful calls. In interviews with NBC Bay Area News and NBC Boston News, Eric Troutman says lawmakers and regulators need to be careful not to throw out the baby with the bathwater when it comes to regulating robocalls.
For example, Troutman tells NBC Bay Area News that banks use robocalls to inform customers about updates to their accounts, and pharmacies use them to contact patients about prescription refills.
“What is it that we're actually trying to prevent?” Troutman said. “Is it that we're trying to prevent American businesses from contacting their customers with account-specific information that their customer needs? I don't think so.”
He said the Telecommunications Consumer Protection Act (TCPA) doesn’t meet the needs of 21st Century consumers. He encourages lawmakers to consider improved, updated regulation, not a blanket ban on robocalls.
“Congress needs to focus on scammers,” Troutman said. “When we've got a lot of noise out there, trying to shift the focus from bad actors to legitimate American businesses, you're going to get a lot of push-back when it comes time to draft that statute.”
Click here to read more and to watch Eric Troutman on NBC Bay Area News and click here for more with Eric Troutman on NBC Boston News . The segments also aired on NBC affiliates in several other major markets.
And for more insights and information on the TCPA, check out TCPAland.com from Womble Bond Dickinson.