Related insights: Consumer Regulation


COVID-19: the response of consumer protection regulators and the impact on non-COVID-19 regulatory enforcement

03 Apr 2020
Following the Chancellor, Rishi Sunak's announcement on 17 March, when he challenged Ministers and business to identify opportunities to support the most affected industries, including possible ‘regulatory forbearance’, consumer protection and other regulators have been steadily adjusting their responses to more routine, BAU, regulatory enforcement issues. This reflects the need to ensure that their now even more stretched resources have the most impact and tackle the most serious pandemic-related consumer protection issues arising at this time. This article looks at the most recent stated approaches of some of the regulators, the Competition & Markets Authority (CMA), Advertising Standards Authority (ASA) and Trading Standards. 

Happy New Year? Higher fines for consumer protection offences are on their way

29 Jan 2020
The eagerly awaited first legislative instalment of the EU's New Deal for Consumers package was published somewhat quietly and with surprisingly little fanfare on 18 December 2019. It came into force on 7 January 2020 and applies from 28 May 2022, with member states needing to adopt legislation by 28 November 2021. This relatively short Directive certainly packs a punch, comprising only nine articles, of which four contain the nitty-gritty.

Consumer Credit Directive: still fit for purpose?

08 Jan 2020
The European Banking Federation (EBF) has produced a draft response to the European Commission's evaluation of the Consumer Credit Directive (CCD). The Commission launched a public consultation in 2018 to assess whether, ten years after its adoption, the Directive is still fit for purpose given the market developments that have occurred since 2008.

What will happen to EU trading laws in the UK following Brexit?

22 Jul 2016
Many UK trading laws derive from EU legislation such as regulations governing product safety, unfair commercial practices and consumer rights when buying online. The implications of Brexit on such issues will depend on the nature of the UK's exit from the EU and how legislation has been incorporated into UK law. For example, Acts of Parliament, such as the Consumer Rights Act 2015 that governs consumer rights and remedies in respect of contracts for goods, services and digital content, are standalone pieces of legislation that will remain following the "out" vote.

Consumer Rights Act 2015 – new consumer remedies

01 Apr 2015
Consumers will have new rights in respect of faulty or not as described goods, services and digital content later this year. These changes will be introduced by the Consumer Rights Act 2015 which comes into force on 1 October 2015.  For most retailers this will mean reviewing existing complaints handling procedures and ensuring customer service teams fully understand the changes before the legislation comes into force.